Help Center

When you make a purchase from SMOREMERMAID, you are agreeing to the following terms and conditions

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

*Please note, orders may be significantly delayed due to the current COVID-19 situation. Please also check out the following for more details regarding shipping.

• Local (Singapore) orders take 2-3 business days to be delivered to you and we ship within 3-4 business days.
• International orders take 15-30 business days to be delivered via SingPost and we process within same 3-5 business days.
• Shipping time might vary depending on location, shipment method and other factors. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping cost:

• Orders over $100 will have FREE shipping for Singapore and Malaysia.
• All other orders will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Shipment confirmation & Order tracking:

• For Standard shipping option, there will be no tracking number provided. By means, if the mail is lost the seller will not be liable for refund.
• For Registered shipping option, you will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Refund if lost.

Lost Mail - Items that did not arrive more than 5months:

Please contact us and provide your tracking number if you did not receive your parcel. We will conduct the necessary follow up. Refunds will not be given in cases of lost packages for untracked mail (shipping without tracking number)

Returned Mail:

If your order is returned to us, we will investigate and follow up accordingly. If it is due to our staff's mistake we will contact you via email to offer either a refund or resend the package to you. However, if it is due to customer's negligence (Eg. wrong shipping address etc.) we will have to charge for the shipping cost again if you choose to the option to resend the package.

ALL PRICES SHOWN IN THE LISTINGS ARE IN SINGAPORE DOLLARS.

You can select your preferred payment method at checkout.

• We only accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  

Note that additional exchange fee may apply if your currency is other than SGD dollars.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3-5 business days.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.